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Subject to ordinary residential use and proper installation by a certified Star Quality Swingsets installer, Star Quality Swingsets warrants to the original purchaser at the original installation address, that the structural components of the playground systems, such as the PVC plastic lumber and wood components, are covered by a 20-year warranty. In addition, all canopies, slides, metal components, swings, and accessories are warranted for five years from date of original purchase.
Effects of normal wear and tear, improper maintenance or abuse are not covered by this warranty. All damage resulting from acts of nature are not covered by this warranty. Star Quality Swingsets reserves the right to request proof in the form of photos or physical evidence of defective product. Customer agrees to pay for all shipping or other costs involved in returning said defective product for inspection. Star Quality Swingsets will repair or replace the defective products at its own discretion. If this is deemed impractical, we will reimburse the original purchaser for the value of the defective piece.
All of the above expressed applies ONLY to sets that are installed by an authorized Star Quality Swingsets installer and used in a normal residential environment. We ALWAYS advise adult supervision while your child enjoys their play set. Please make sure your child is instructed to keep a safe distance from all moving equipment and parts
In the event you have a problem with your Star Quality Swingsets playset and need to have service performed, please fill out the form below. In order to submit a request for warranty repair or replacement parts, you must have first registered your swing set. If you have not done that, please do so here before proceeding.
The following items are needed in order to process your claim: